Frequently Asked Questions
Our customer service advisors are on hand to answer all of your questions. Our team has many years of experience, with expertise across our full product range, so if you speak to us you can be sure to receive friendly and knowledgeable advice.
For some of the more frequently asked questions, you may find the below helpful.
Prices and Production Times
- Do your prices include VAT & delivery?
- All our website prices are inclusive of VAT. Delivery in the UK is also included free for hundreds of products.
- How long will it take to receive my order?
The production times for our bespoke products vary depending on the product type. Stock products are usually dispatched same day if ordered by midday.Our express button badges can be dispatched in less than a week, while other products have a 3 to 4 week production time. We know that lots of our orders are required for specific events, so we place special emphasis on providing accurate information and completing orders in good time.
- What will my final items look like? Can I see what my items will look like before I place my order?
- We understand how important it is to know how your final products will look, so we offer completely free design proofing. Our design proofs will show you visually how your items will be made before you confirm your order.
- How do I send you my artwork?
Simply email your designs to us with your order number in the subject line.If you would like to discuss artwork or see a proof before placing an order, just email us with the artwork and our design team will be happy to help.
- What format do you accept artwork in?
We can accept almost any image format, but for most products a high resolution jpg or PDF is ideal.For certain products a vector image file is really helpful, but generally not needed. If you have any concern we are always happy to review artwork and offer our expert advice.
- Can you help with my artwork? And do you charge for artwork help?
Yes, we are happy to help with artwork and make no charges for artwork assistance.For many products we are able to work from rough sketches or descriptions to produce a carefully drawn artwork proof. We can also work through multiple artwork revisions until the design is exactly as you need.
- Will you keep my artwork on file in case I would like to reorder?
Yes, we keep artwork safely archived in a secure library so that we can process your reorder requests smoothly.
- Do you have templates for artwork?
Many of our products do not need templates because the items are created uniquely for you. Simply let us know what you would like, and we will help to turn your idea into reality.For button badges we offer downloadable templates. Head over to our Artwork Help page to download button badge templates.
Payment and Returns
- How do you accept payment?
We accept payment by bank transfer, credit or debit card, or cheque in the post.To request credit terms with submission of purchase order, please contact us.
- What if I want to return my order?
As each Best Badges product is made to order we cannot offer a refund unless a) the product does not match the approved artwork or b) the product is physically faulty (we may ask you to return faulty products to us before we can issue a refund).
- How will my order be delivered?
Most orders are sent using a fully tracked next-day courier. We also use Royal Mail for smaller packages.We will advise on the exact method when your order is confirmed, and supply full tracking details when orders are dispatched.
- Can you deliver outside of the UK?
Yes, we can deliver worldwide and offer a range of delivery options.For an international delivery quotation, just contact us with your requirements.
- Do you offer a trade or wholesale service?
Yes. If you are a dedicated reseller of promotional merchandise, let us know and we can discuss setting up a reseller account.