Our Terms and Conditions and our Returns Policy
Please read our terms and conditions and returns policy before placing an order.
1. General
1.1 The terms “Best Badges”, “we”, or “us” refer to Best Badges Ltd, registered as a company in the UK (Company Number 04588231).
1.2 By placing an order with Best Badges either through this website or by any other means, you are accepting our terms and conditions and our returns policy.
1.3 You may not copy, duplicate, or otherwise use for commercial gain any content found on our website for any reason. Downloadable templates, example product imagery and other resources are provided for the sole purpose of facilitating an order with Best Badges unless otherwise agreed.
2 Our Prices
2.1 All specific written quotes are valid for a period of 7 days. Otherwise Best Badges reserve the right to adjust prices without notice, including website prices.
2.2 We make every effort to ensure website prices are correct. However, we reserve the right to make corrections in the case of a price error.
2.3 The prices listed on our website or provided by email include standard specifications for the items purchased. We reserve the right to charge extra where additional costs exist that are outside of standard specifications. In this situation you will receive an amended quotation explaining the reason for the change in price. For example button badges prices include up to 5 different designs within an order as a standard specification. If more than 5 designs are submitted alongside your order, we will provide you with a quotation explaining the additional cost.
3 Our Website and Online Orders
3.1 For all custom made items, where product images are shown these are displayed as examples only. Your final products will be made to the design and specifications agreed during your design consultation, and may vary in style and finish from example images shown.
3.2 Best Badges will take care to provide accurate website information such as product specifications, prices, lead times and availability. However, we reserve the right to not fulfil your order, to recommend alternative products, or to advise on extended lead times in case of error, system failure, stock shortage or other issue.
4. Payment and Credit Facilities
4.1 Prior to the receipt of payment (or a purchase order document where credit terms exist) and additionally the receipt of any necessary artwork approval, an order shall not be taken as confirmed.
4.2 Credit is given at the discretion of Best Badges Ltd. Where credit terms are agreed, full purchase order documents are required and payment is to be made in full 30 days from date of invoice. A valid purchase order document should have a unique number and should reference the items being ordered, the costs, the invoice and delivery addresses.
4.3 Credit facilities may be withdrawn at the discretion of Best Badges.
4.4 If Best Badges Ltd instruct a debt recovery agency to pursue any payment due under an account, the customer shall pay all of Best Badges Ltd legal costs and disbursements arising therefrom on a full indemnity basis.
5. Approval of Artwork and Use of Images
5.1 We will not go into production of any custom made order until all artwork has been approved by the customer.
5.2 Where badges are designed online by the customer themselves using the “Button Badge Designer”, artwork approval is confirmed by submission of the self-created design.
5.3 Best Badges will assume that the customer has all rights to use any artwork that is submitted or approved. In the case that lack of copyright is suspected, Best Badges may request evidence of permission to use imagery and reserve the right to refuse to process orders based on lack of evidence of permission.
5.4 Best Badges may refuse to process orders if the images or content is deemed to be offensive or may incite hatred.
5.5 Final product artwork used for custom made items remains the property of you, the commissioning party. This remains the case regardless of how much artwork assistance we have provided, or how much design input we have had.
5.6 Best Badges templates, logos, advice text and other generic elements that may accompany your artwork proof remain the property of Best Badges and should not be copied or otherwise used for commercial gain.
5.7 Best Badges will maintain an archive of your order history and store your artwork for easy reordering. If you wish us to delete your data and remove your artwork from our archive please email your request to info@bestbadges.co.uk. However, if past artwork has been deleted please note that reordering will require the resubmission of your artwork and reordered products may differ significantly from previous supply.
5.8 Best Badges may use images of your completed products in our advertising and marketing. If you prefer this not happen, please let us know.
6. Print and Production Tolerances
6.1 All printed or manufactured products have tolerances in colour whereby slight variation from pantone or other colour codes may exist. These tolerances are inherent to the products and cannot be avoided.
6.2 Artwork for button badges has a positional tolerance of +/- 1mm.
7. Liability
7.1 Best Badges cannot accept liability for any consequential or incidental damages as a result of the usage or failure of any items purchased, nor can we accept any consequential loss incurred by the customer by any action or inaction on the part of Best Badges or any agent.
7.2 We are not liable for any failure on the part of a courier or delivery service.
7.3 The manufacturing time for custom made products is communicated clearly. Estimated dispatch dates are provided. However, it is inherent to custom made products which are manufactured to order that production delays can occur and dispatch dates can change. Best Badges cannot accept liability for damages pertaining to lateness of supply.
7.4 Badges are not toys and should be used with caution where sharp point, magnet, or choking hazards exist. Please refer to our guidance on product safety here.
7.5 Samples or other physical items of customer property submitted to Best Badges for review are supplied at the customer’s own risk unless a specific agreement for care of property has been agreed.
8. Delivery
8.1 We cannot accept responsibility for any failure on the part of any courier or delivery service used to deliver goods.
8.2 Orders within the UK are dispatched via Royal Mail or courier service depending on the delivery choice made at check out, as well as the size/weight of the order and the post code region for the delivery. Additional delivery costs will be communicated for special requests such as Saturday delivery or next day timed delivery, or other circumstances where significant additional delivery expense is required.
8.3 International orders are shipped either by International Courier or by Royal Mail International delivery services, and priced according to weight and region. Quotations will explain the options available prior to confirmation of your order.
8.4 Best Badges cannot accept responsibility for a delay or damage to your goods whilst in transit. However, we are committed to helping customers resolve any such problems as quickly as possible.
8.5 Should you wish to insure your goods, please contact us for details on 01473 809291
9. Returns Policy
9.1 Where a custom-made bespoke product has been made to order, we cannot offer a refund unless a) the product does not match the approved artwork or b) the product is physically faulty (we ask you to return faulty products to us before we can issue a refund).
9.2 If you are ordering a stock item (an item which is not custom made to your own supplied design) then you can return for refund in full without reason so long as you notify us of your change of mind within 28 days of ordering. You must also return the unwanted items within 60 days of ordering.
9.3 Where refunds are agreed, they will be issued within a maximum of 28 days from return of goods.
9.4 Shortages in supply or other discrepancies should be reported at the earliest opportunity and in any event within 30 days of receipt of order.
9.5 Estimated product lifespans described in Product Datasheets or elsewhere are supplied to give indicative estimates for the typical lifespan of each product. The true lifespan will be affected by adherence to advice on storage, usage, and any special care instructions which are also described in Product Datasheets for each product.
9.6 The final rate of product deterioration by normal wear and tear will be affected by the frequency of use, which may affect the product lifespan. Products will not be considered faulty where product deterioration has occurred over time by normal wear and tear.
9.7 Products will not be considered faulty where damage has been caused by negligence, mis-use, or accident.
10. Communication
10.1 We will contact you with information only as far as it is necessary or expected in order to process your order. If you wish to receive additional correspondence, please subscribe to our newsletter or contact us to request inclusion. Please check our Privacy Policy for GDPR compliance information.
11. Competitions
11.1 Best Badges may from time to time run competitions via social media and / or email.
11.2 Where a closing date and time is applicable and stated on the competition, entries received after that date and time will not be counted. In the case of a prize draw, those entries will not be entered into the prize draw.
11.3 Employees of Best Badges Ltd and their relatives are not permitted to enter any competitions or prize draws. Ex-employees of the business who have left within the last 5 years are not permitted to enter. Third party contractors engaged with Best Badges Ltd are not permitted to enter.
11.4 Prize draw entries will be numerically listed and a random number generator used to select the winner. No prize cash alternatives are offered. The final decision as to the winner and issue of the prize lies with Best Badges Ltd.